Welcome to BROTHER RABBIT LLC. This website primarily offers beanies, knit hats, and related everyday headwear. By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agreed to be bound by the following Terms of Service. Please read these terms carefully before making a purchase or using our website services.

  1. Use of the Website

This website is intended for consumers to browse products, make purchases, and access related customer services. You agree to comply with all applicable laws and regulations while using the website. You may not use this website to engage in fraudulent activities, illegal transactions, malicious attacks, or any other actions that may disrupt the normal operation of the website.

We reserve the right to restrict or terminate access for users who violate these terms.

  1. Product Information and Display

BROTHER RABBIT LLC strives to ensure that the product names, images, descriptions, and related information displayed on the website are accurate and clear.

Please note that due to differences in screen settings, display capabilities, and lighting conditions during photography, there may be slight visual variations between the product images and the actual items. The information displayed on the product page at the time of viewing shall be considered the definitive product information.

We reserve the right to adjust the content displayed on the website based on current inventory, product availability, and operational requirements.

  1. Pricing and Payment

The price of a product is determined by the amount displayed on the website at the time an order is submitted. Unless otherwise explicitly stated, prices do not include applicable taxes, shipping costs, or other additional charges.

We accept the payment methods provided at the website’s checkout, which may include bank cards, credit cards, and other available electronic payment options.

All payment transactions are processed through the third-party payment processor, Stripe. An order will only proceed to the fulfillment stage once payment has been successfully processed and all necessary verifications are complete.

BROTHER RABBIT LLC reserves the right to cancel an order and contact the customer in the event of obvious pricing errors, payment irregularities, or other reasonable circumstances.

  1. Order Confirmation and Processing

When placing an order, customers must ensure that the provided name, contact information, and shipping address are accurate and correct.

An order confirmation email does not constitute shipment of the products. We will arrange for delivery only after payment has been confirmed, the order has been verified, and all necessary processing steps have been completed. For orders that cannot be fulfilled—due to insufficient inventory, incorrect address information, unsuccessful payment, or other reasons—we may contact the customer to discuss a resolution or to cancel the order.

  1. Shipping and Delivery

We will arrange for the shipment of your items in accordance with the shipping policy and delivery information published on our website. Actual transit times may be affected by logistics carrier schedules, weather conditions, holidays, customs inspections, and other factors beyond our control.

Once an order has shipped, customers can track its status using the logistics tracking information provided with the order.

Please refer to the shipping information page on our website for details regarding processing times, delivery coverage areas, and estimated delivery dates.

  1. Returns and Refunds

We strive to ensure a positive shopping experience for all our customers. If an item (such as a beanie) you receive has quality issues, is incorrect, or otherwise qualifies for a return, you may submit a request in accordance with our website’s return and refund policy.

Items must meet the specified return criteria. Products that have been used, damaged, or rendered unsuitable for resale due to customer actions may not be eligible for return.

Specific return timeframes, procedures, refund methods, and any associated costs are governed by the return and refund policy published on our website.

  1. Intellectual Property

All text, product images, page designs, graphics, logos, and other content on this website are protected by applicable intellectual property laws.

Without prior written permission from BROTHER RABBIT LLC or the relevant rights holder, no individual or organization may copy, distribute, modify, sell, or otherwise use the website’s content for commercial purposes.

  1. User Code of Conduct

When using this website, you may not:

  • Provide false, misleading, or incomplete order information.
  • Use the website to engage in fraudulent or other illegal activities.
  • Access the website’s systems without authorization or attempt to compromise its security.
  • Upload malicious software, viruses, or other harmful content.
  • Interfere with the proper operation of the website or infringe upon the legal rights of other users.
    Should any violation of these terms occur, we reserve the right to take necessary measures to protect the website and the interests of our users.

    9. Limitation of Liability

To the extent permitted by applicable law, BROTHER RABBIT LLC shall not be liable for any indirect losses resulting from delays by third-party logistics providers, network outages, force majeure events, or other occurrences beyond our reasonable control.

While we will make reasonable efforts to ensure the proper operation of our website and the provision of reliable products and services, we do not guarantee that the website will be free from technical glitches or service interruptions at all times.

Nothing in these terms excludes liability that cannot be excluded or limited under applicable law.