BROTHER RABBIT LLC strives to provide a satisfying shopping experience for every customer. If you are not satisfied with your beanie purchase, or if there is an issue with the item you received, please refer to the following return and refund policy.

  1. Return Conditions
  • Items must remain unused and unwashed.
  • Items must be in their original condition, suitable for resale.
  • Returns requested due to personal preference, style choice, etc., must meet the above conditions.
  • Items that have been washed, damaged, or are otherwise unsuitable for resale are generally not eligible for return.
  1. Product Quality Issues

If the item you received has a quality defect, was damaged during transit, or does not match your order, please contact us promptly and provide your order number along with relevant photographs.

Once a quality issue is verified, we will cover the return shipping costs and assist you with the next steps.

  1. Return Process
  • Submit a return request via our customer service email.
  • Include your order number, the reason for the return, and necessary photographs of the item.
  • Wait for customer service to confirm your eligibility for a return and provide the return address.
  • Ship the item back according to the instructions provided.
  • Once the item is received and inspected, a refund will be processed if it meets the eligibility criteria.
  • Please do not ship any items back before receiving confirmation of your return.
  1. Refund Processing

Once the returned item has been inspected and confirmed to meet the refund criteria, we will typically initiate a refund within 3–5 business days.

Refunds will be issued to the original payment method. The actual time it takes for the funds to appear in your account may vary depending on your bank or payment processor.

  1. Return Shipping Costs
  • For product quality issues or incorrect items sent: BROTHER RABBIT LLC will cover reasonable return shipping costs.
  • For returns based on personal preference: The customer is responsible for return shipping costs.
  1. Order Cancellation

If your order has not yet entered the shipping process, you may contact us to request a cancellation. Orders that have already been shipped generally cannot be cancelled directly; in such cases, please follow the return policy. 7. Contact Us
To request a return or refund, or for any related inquiries, please contact us via the following methods:

Company Address:

2114 PRIMEROSE PASS DR, RICHMOND, TX 77469

Email: [email protected]