BROTHER RABBIT LLC values ​​the privacy and personal information security of every customer. This Privacy Policy outlines how we collect, use, store, and protect the personal information you provide when visiting our website, browsing our products (such as beanies), placing orders, or contacting customer service. We are committed to handling your information in a transparent and reasonable manner, and we take appropriate measures to safeguard your privacy.

  1. Information Collection

When you visit our website or make a purchase, we may collect the following information:

  • Personal Identification Information: Name, email address, contact phone number, and billing information.
  • Shipping Information: Delivery address, postal code, and other details necessary for order fulfillment.
  • Order Information: Items purchased, order number, payment status, and transaction history.
  • Device Information: IP address, browser type, device details, access timestamps, and website browsing history.
  • Communication Information: Inquiries, comments, and feedback submitted via email or other customer service channels.
    You may choose not to provide certain information; however, doing so may affect order processing, product delivery, or the functionality of specific website features.
  1. How We Use Information

The information we collect is primarily used for the following purposes:

  • Processing orders, confirming payments, and arranging product delivery.
  • Sending order confirmations, shipping updates, and relevant service notifications.
  • Responding to product inquiries, handling return or exchange requests, and addressing after-sales issues.
  • Improving website functionality, product presentation, and the overall shopping experience.
  • Identifying and preventing fraudulent transactions, unauthorized access, and other security risks.
  • Complying with applicable laws, regulations, and regulatory requirements.
    We will not use the collected information for purposes unrelated to this policy or without appropriate authorization.

    3.Protection of Payment Information

Our website supports various payment methods, including bank cards, credit cards, Apple Pay, Google Pay, and other available electronic payment options.

Payment transactions are processed by a third-party payment processor, Stripe. BROTHER RABBIT LLC does not directly store full bank card numbers or credit card security codes (CVV). The collection and processing of payment information are conducted in accordance with the security standards and privacy policies of the respective payment processor.

4. Cookies and Similar Technologies

To enhance your experience on our website, we may use cookies and similar technologies to:

  • Remember your browsing preferences and the contents of your shopping cart.
  • Understand website traffic and how pages are used.
  • Optimize website loading speeds and overall functionality.
  • Analyze visitor behavior to improve product displays and the services we offer.
    You may manage or disable cookies through your browser settings; however, please note that doing so may affect the functionality of certain parts of our website.
  1. Information Sharing and Third-Party Services

To facilitate our business operations, we may share relevant information with the following third parties, to the extent necessary:

  • Payment processors: To verify and process payment transactions.
  • Logistics and delivery providers: To handle order shipping, package tracking, and delivery.
  • Website technical service providers: To support website hosting, maintenance, and security management.
  • Analytics service providers: To help us understand website usage and improve the user experience.
    These third parties process information only to the extent necessary to provide their respective services and are subject to obligations under applicable law. We do not sell our customers’ personal information.
  1. Data Storage and Security

We implement reasonable technical and administrative measures to protect personal information against unauthorized access, disclosure, alteration, or loss.

Records related to orders and transactions may be retained based on business requirements and applicable legal obligations. Unless otherwise required by law or for other legitimate purposes, we do not retain personal information indefinitely once it is no longer needed.

  1. Your Privacy Rights

Depending on the privacy laws applicable in your region, you may have the following rights:

  • To request access to the personal information we hold about you.
  • To request the correction of inaccurate or incomplete information.
  • To request the deletion of your personal information, subject to legal conditions.
  • To request restrictions on, or object to, certain types of personal information processing.
  • To withdraw any consent you have previously provided.
  • To request a copy of your personal information.
  1. Children’s Privacy

The products and services offered on this website are not intended for children. We do not knowingly collect personal information from children under the age specified by applicable law. If we discover that such information has been collected without appropriate authorization, we will take reasonable steps to address the situation.

9. Links to External Websites

This website may contain links to third-party websites or services. When you access these external links, the collection and use of your information will be governed by the respective privacy policies of those third parties. BROTHER RABBIT LLC does not control the privacy practices of third-party websites; we recommend that you carefully review their privacy terms before use.

  1. Updates to the Privacy Policy

We may amend this Privacy Policy to reflect changes in our business operations, website functionality, or applicable laws and regulations.